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Last updates: 13/11/2024 13:15:59
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18 Sep 2024
Best Performance Bank KBMI II Category

CCB Indonesia received "Best Performance Bank KBMI II category" award from Bisnis Indonesia Daily on 18 September 2024

29 Aug 2024
The Excellent Performance Bank in 2023 (KBMI 2)

CCB Indonesia received "The Excellent Performance Bank in 2023 (KBMI 2), from Infobank magazine on 29 August 2024.

31 Jul 2024
Indonesia Best Bank 2024

CCB Indonesia received "Indonesia Best Bank 2024¡± for Strategies Implementation through business development, category KBMI 2 Private Foreign Banks¡¯ from Warta Ekonomi magazine on 31 July 2024.

20 Jun 2024
Top Bank Award 2024

CCB Indonesia has received the "Top Bank Award 2024 for KBMI 2 category" from The Iconomic on June 20, 2024 in Jakarta.

5 Mar 2024
GCG Award 2024

CCB Indonesia has received the Award "Indonesia Excellence Good Corporate Governance Awards 2024 - GCG Innovation for Better Implementation in Business Ethics and Sustainability" from "Warta Ekonomi" magazine on 5 March 2024.

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FAQ Mobile Banking

  1. What is Mobile Banking CCB Indonesia?
    • Mobile Banking is an electronic banking service provided by CCB Indonesia individual customers so that customers can conduct banking transactions from an account through a mobile banking application network on a smartphone for 24 hours without the need to come to KC / KCP CCB Indonesia.
  2. Who can get Mobile Banking CCB Indonesia Facility?
    • Mobile banking service is part of IB Individual service, where when Customer becomes a user of IB Individual service, Customer can download application on Google Play Store and App Store and go through Mobile Banking activation process.
    • CCB Indonesia individual customers who have savings and/or current accounts.
  3. How do I get CCB Indonesia Mobile Banking service?
    Untuk mendapatkan layanan Mobile Banking, Nasabah internet banking harus:
    • Download Mobile Banking CCB Indonesia application from Google Play Store or App Store.
    • Go to Mobile Banking CCB Indonesia application.
    • Request an activation code.
    • Receive the mobile banking service activation code sent via SMS to the customer's registered mobile phone number (the Customer's registered mobile phone number must be the same as the one registered with the Customer's CIF at CCB Indonesia's core banking).
    • Agree to the terms and conditions of mobile banking services.
  4. If I have activated IB Individual, do I have to register again to get Mobile Banking CCB Indonesia service?
    • No, you do not need to re-register to receive Mobile Banking services. Basically, Mobile Banking is an integral part of CCB Indonesia's IB Individual.
    • Customers only need to download the CCBI Mobile application from Google play or App Store.
  5. How do I activate Mobile Banking CCB Indonesia?
    • Download the CCBI Mobile application from the Play Store or App Store.
    • After the CCBI Mobile application is installed on the smartphone, click the CCBI Mobile application logo to activate the service.
    • Customer selects Activation Code Request menu, and enters user id and password.
    • Click the Submit button, then the activation code will be sent to the Customer's mobile phone number registered in the mobile banking/internet banking system.
    • After the activation code is received via SMS, select the Activation menu. Enter your user id and activation code (received via SMS). If the code entered is correct, the Customer will be asked to create an MPIN.
    • After the MPIN (6-digit number) has been created, the Customer can use CCB Indonesia's mobile banking service.
    • MPIN is used as a means of authentication for transactions made by Customers through Mobile Banking
    • Terms and Conditions for using mobile banking will appear.
    • Customer must agree to these Terms and Conditions if they wish to continue using mobile banking.
    • After the Customer agrees, the mobile banking will display the mobile banking log in screen.
  6. If the Customer has more than 1 (one) account, does the Customer have to register for Mobile Banking services as many accounts as they have?
    • No, the Customer only needs to register 1 (one) time because the entire portfolio of the Customer’s account will be displayed in Mobile Banking.
  7. What should the Customers do to keep it safe during transactions?
    • Always maintain the confidentiality of User ID, Password, and MPIN.
    • Do not create passwords and MPINs that are easy to guess, for example: customer names, dates of birth, repeated numbers, cities of birth, and others.
    • Never disclose User ID and password, MPIN, to others, including CCB Indonesia officers, because CCB Indonesia never asks for User ID and Password.
    • Do not provide email addresses and email passwords (registered on internet banking services) to anyone, including CCB Indonesia officers.
    • Periodically change passwords and MPIN so that they are not known to others.
    • Immediately contact CCB Indonesia, you can go to Branch Office or Help Desk e-Channel Operation if the Customer suspects that the User ID, password and MPIN are known to others.
  8. Does the Customers receive a new User ID and Password for Mobile Banking CCB Indonesia?
    • No, the User ID and Password used in Mobile Banking are the same as those used in IB Individual.
  9. Can the User ID that has been created be changed?
    • User id follows the Individual IB user id created by the Customer himself and is permanent and cannot be changed. If you want to change the User ID, then the Customer closes the old Mobile Banking CCB Indonesia facility and IB Individual, and re-registers.
  10. Can the Customer activate Mobile Banking more than 1 (one) time?
    • Yes, the Customer can activate on more than 1 (one) Mobile Phone device, but the Customer cannot log in on another Mobile Phone device at the same time, can only log in on the last activated device, while the previous device cannot be used by the Customer because it is no longer active.
    • If the Customer's Mobile Phone is lost, damaged, or the Customer replaces their Mobile Phone, then to be able to use the Mobile Banking application, the Customer installs the Mobile Banking application on a new Mobile Phone, then performs the Mobile Banking activation procedure again (see point 5 above).
  11. What if the Customer enters the wrong password?
    • Perform your own password reset via mobile banking or IB Individual CCB Indonesia.
    • Enter data: Username, phone number, email address, and biological Mother’s name.
    • If the data entered is correct, then the password reset is successfully performed, and a new password will be sent to the Customer's email address.
    • Customers can log in with the new password.
  12. Where can Customers block Individual Mobile Banking?
    • Help Desk e – Channel Operation CCB Indonesia.
      Customers contact the e-Channel Operation Help Desk by telephone at (021) 5663809 – (021)5668292 24 hours and 7 days a week.
    • Branch Office
      Customers can come personally to Branch Office to apply for blocking during every working hour.
  13. Where can the Customers unblock?
    • Unblocking can only be done at Branch Office, cannot be through the Help Desk e – Channel Operation because the Customer must fill out the unblocking request form and verify the validation of the Customer's data before the unblocking request is made. This is to avoid unblocking by unauthorized people.
  14. What is MPIN?
    • MPIN is a security code created by the Customer themselves when activating Mobile Banking for the first time.
    • MPIN is a secret code that is only known to the Customer, and must not be told to anyone, including CCB Indonesia officers and Help Desk e-Channel Operation officers.
    • For security, do not create MPINs with numbers that are easy for others to know/guess, such as date of birth.
    • MPIN is used as an additional security when the Customer conducts financial transactions through Mobile Banking.
  15. What if the Customer forgets MPIN?
    If the Customer forgets the MPIN, then the Customer must reinstall the mobile banking.
    • Customers un-install the mobile banking application on their smartphone.
    • Customer re-download mobile banking CCB Indonesia application.
    • The customer requests an Activation Code, and enters the user id and password.
    • Click the Continue button, then the activation code will be sent to the Customer's mobile phone number registered in the mobile banking system.
    • After the activation code is received via SMS, select the Activation menu. Enter your user id and activation code (received via SMS). If the code entered is correct, the Customer will be asked to create an MPIN.
    • Customer reads and agrees to the terms and conditions of mobile banking.
    16. Customers can reuse CCB Indonesia's mobile banking services.
  16. What if the Customer’s Mobile Phone is lost, can the Customer still use individual Mobile Banking services?
    • If the Mobile Phone installed with the Mobile Banking application is lost, the Customer can replace their Mobile Phone and reinstall the CCB Indonesia Mobile Banking application.
    • After reinstalling, the Customer must reactivate the CCB Indonesia Mobile Banking service.
    • However, for security reasons, the Customer should contact the Branch Office or Help Desk e-Channel Operation to deactivate Mobile banking.
  17. What if the Customer forgets the email password, can I still use the Mobile Banking service?
    • Email is used to receive notifications of transactions made in Mobile Banking, or receive a new password if the Customer resets the password.
    • The Customer can still make transactions in Internet Banking, but the Customer cannot see the transaction notification sent by CCB Indonesia to the Customer's email, and/or password in the event that you reset the password.
  18. What types of Mobile Banking CCB Indonesia services are currently available?
    Currently, the services available are :
    • Account information
      • Account Portfolio Information (including account balance information).
      • Account Mutation Information.
      • Information on transactions made in E-Banking (transaction history).
    • Fund transfer (within the limit set by Bank CCB Indonesia)
      • Transfer between CCB Indonesia Bank accounts
      • Online transfer to another bank
      • Transfer via SKNBI
      • Transfer via RTGS
      • Transfer CCB Indonesia via Virtual Account
      • Transfer BI-FAST
    • Purchase
      • Prepaid Credit
      • PLN Electricity Token
      • Data Plan
        In the future, other types of payments will be added.
    • Payment
      • Currently, there are cellular phone / cellphone payments, Telkom, PAM Palyja and Aetra, PDAM, TV subscription, Internet, train tickets, PLN, state revenue deposits, BPJS.
    • Top Up e-Wallet
      • OVO
      • GOPAY
      • DANA
      • SHOPEEPAY
      • LINK AJA
    • QRIS Bank CCBI
    • Location Information 
      • Location ATM CCBI
      • Location Branch Office CCBI
    • Message
      • Incoming Messages
      • Outgoing Messages
    • Admin
      • Change Password
      • Change Mobile PIN (MPIN)
  19. Is the Customer charged a fee when making transactions on Mobile Banking?
    • For non-financial transactions in the form of balance information and account mutations, transfer transactions between CCB Indonesia accounts and QRIS are free of charge.
    • However, there are several types of transactions that are subject to fees by Bank CCB Indonesia, including online transfers to other banks, SKNBI transfers, RTGS transfers, and BI-FAST transfers.
    • All fees charged to the Customer will be displayed when the Customer makes a transaction.
  20. Is there a transaction limit in CCB Indonesia Mobile Banking?
    • Yes. CCB Indonesia sets a maximum limit for financial transactions, both per transaction and per day.
      The following are the stipulations for transaction limits in CCB Indonesia Mobile Banking:

    Transaction Type Limit
    Min.per trx Max. per trx Max. Daily trx
    Overbooking IDR Rp 1 Rp 100 mio Rp 300 mio
    Online Transfer (IBFT) Rp 10,000 Rp 25 mio Rp 300 mio*
    SKN-BI Rp 10,000 Rp 100 mio
    RTGS >Rp 100 juta Rp 300 mio
    BI FAST Rp 10,000 Rp 50 mio
    Purchasing Rp 1 Rp 1 mio Rp 5 mio
    Payment Rp 1 Rp 10 mio Rp 20 mio
    QRIS Rp 1 Rp 10 mio Rp 25 mio
    Overbooking USD USD 1 USD 3,500 USD 7,000
    Overbooking SGD SGD 1 SGD 4,500 SGD 9,000
    Overbooking CNY CNY 1 CNY 20,000 CNY 40,000
    Top Up e-Wallet Rp 10,000 Rp 1 mio Rp 5 mio
    *Total amount of Limit Transaction per day for Online Transfer (IBFT), SKN-BI, RTGS and BI-FAST
  21. Can the Customer apply for a transaction limit different from the limit set by CCB Indonesia?
    • No, currently all limits follow the limits set by CCB Indonesia.
  22. Can the Customer cancel the transaction?
    • If the Customer has approved the transaction by entering MPIN, it cannot be canceled.
    • If the Customer has not entered MPIN, the transaction can still
  23. If the transaction made by the Customer fails to be carried out, while the Customer’s account has been debited?
    • For cases like this, the Customer can contact the e-Channel Operation Help Desk to submit a complaint. The e-Channel Operation Help Desk Officer will record your complaint and forward it to parties related to the type of transaction made by the Customer for investigation and solution. The results of the investigation will be submitted to the Customer, whose submission can be carried out by the e-Channel Operation Help Desk or by the Branch Office officer.
  24. When I use CCB Indonesia Mobile Banking, why does the message “You have logged in on another device” appear?
    • The message indicates that the Customer is still logged in on another device, it could be that the Customer is still logged in at IB Individual CCB Indonesia or on another Mobile device.
    • If the Customer believes that he has previously logged off from another device, and suspects that someone else is using the User ID and password, immediately contact CCB Indonesia (Branch Office or Help Desk e-Channel Operation) to block Mobile Banking and Internet Banking services.
  25. Do I have to be a CCB Indonesia Customer to register for CCB Indonesia Mobile Banking service?
    • To be able to enjoy the transaction banking feature, it is mandatory to be a CCB Indonesia Customer who has opened an account.
  26. As a CCB Indonesia Mobile Banking user, will the Customer be served at CCB Indonesia Branch offices?
    • CCB Indonesia Branch Office is open to the public, both Customers and Non-Customers to conduct banking transactions in accordance with the services provided.
  27. What devices or smartphones can be used to access CCB Indonesia Mobile Banking application?
    • Customer must use Android or IOS (Iphone) smartphone to access CCB Indonesia Mobile Banking. Minimum technical requirements of smartphones that can use the CCB Indonesia Mobile Banking application can be obtained on the Play Store and App Store.
  28. How do I know if QRIS is safe to scan? 
    • Customers must be disciplined to use QR payments and verify the accuracy of each payment. When downloading the QRIS payment application, Customers may only use authorized PJP applications according to the instructions of each PJP. The PJP application has security features to help detect and prevent fraudulent transactions to fake merchants. After scanning the QRIS, the Customer must check that the merchant displayed on their payment application matches the merchant name displayed above the QRIS label. After payment is made, the Customer will immediately receive a payment notification. Similarly, traders will also receive notifications.
  29. Are there any additional fees for making payments using QRIS? 
    • There is no additional fee for Customers when making payments via QRIS.
  30. What do you need to do if you have problems with QRIS payments? 
    • If the Customer experiences problems with payment using QRIS, please first communicate with the provider of goods or services or contact the Help Desk e – Channel Operation.