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| Currency | Buy | Sell |
|---|---|---|
| USD | 15,952.00 | 16,202.00 |
| EUR | 17,173.00 | 17,373.00 |
| GBP | 19,986.00 | 20,186.00 |
| AUD | 10,471.00 | 10,671.00 |
| CNH | 2,134.00 | 2,314.00 |
| JPY | 102.76 | 104.76 |
| SGD | 11,758.00 | 11,958.00 |
| HKD | 1,966.00 | 2,146.00 |
INFORMATION DISCLOSURE
The Company hereby inform you that Mr. Chandra NT Siagian, who served as Director of the Company, has passed away on Thursday, 2 May 2024.
CCB Indonesia held a grand opening ceremony for Jakarta Gold Coast PIK Sub Branch Office
CCB Indonesia held a grand opening ceremony for Jakarta Gold Coast PIK Sub Branch Office on 12 January 2024.
AGMS in Hybrid Manner
CCB Indonesia held a hybrid Annual General Meeting of Shareholders (AGMS), with limited physical presence and also electronically by using the eASY.KSEI application for e-Proxy, e-Voting and GMS zoom display on June 6, 2023 at the head office of CCB Indonesia.
CCB Indonesia has obtained an official rating of idAAA
CCB Indonesia has obtained the idAAA rating (Triple A; Stable Outlook) for 4 (four) consecutive years from the rating agency PT Pefindo, the latest period September 4, 2023 to September 1, 2024.
CCB Indonesia has obtained an official rating of idAAA
PT Bank China Construction Bank Indonesia Tbk ("CCB Indonesia") has obtained an official rating of idAAA (Triple A; Stable Outlook) from PT PEFINDO rating agency on September 9, 2022 for the period of September 9, 2022 to September 1, 2023.
CCB Indonesia has obtained an official rating of idAAA
PT Bank China Construction Bank Indonesia Tbk ("CCB Indonesia") has obtained an official rating of idAAA (Triple A; Stable Outlook) from...
CCB Indonesia officially appointed as ACCD Bank (Appointed Currency Cross Dealer)
CCB CCB Indonesia was officially appointed by Bank Indonesia as...
Announcement - GCG Implementation in CCBI
Dear valued customers, suppliers and business partners, We really appreciate your trust in choosing PT Bank China Construction Bank Indonesia Tbk...
Provisions Of Submission For DHE & DPI
Dear Valued Customers, Thank you for your trust by choosing CCB Indonesia as your banking partner. Referring to the provisions of Bank Indonesia (BI)...
FAQs ATM CCB Indonesia
- Who is eligible to register for ATM CCB Indonesia card facility?
- Single Individual Customer or account owner acting on behalf of the Customer from Savings and Current Account (Individual Current Account) products.
- Who can use ATM CCB Indonesia Facility?
- CCB Indonesia Customers.
- Customers from other Banks to be able to access their accounts, but there are restrictions on the transaction menu for Customers from other Banks.
- What makes ATM CCB Indonesia cards blocked?
- Customer Request, if ATM card reported lost / damaged / swallowed / stolen.
- Requests from authorized parties / agencies, resulting from Customers related to money laundering, corruption, and others.
- Bank Consideration, if the cardholder no longer complies with the provisions applicable to the cardholder.
- Where can the Customer block CCB Indonesia ATM card at the Customer’s own request?
- The Customer can block CCB Indonesia ATMs at the Customer's request through any CCB Indonesia nearest branch or through Help Desk e – Channel Operation (021) 5663809 - (021) 5668292.
- For block requests through the nearest Branch Officer of CCB Indonesia, it can be done in writing by filling out the Customer Transaction Claim Form or verbally (telephone) through Help Desk e – Channel Operation (021) 5663809 - (021) 5668292.
- Can CCB Indonesia ATM cards that have been blocked be unblocked again?
- Cards that have been blocked cannot be unblocked, except for the Customer's ATM card which is blocked due to entering the wrong pin three times in a row.
- What should I do if my CCB Indonesia ATM card is lost?
- The first thing to do is to report as soon as possible to CCB Indonesia.
- Block lost cards through the nearest CCB Indonesia branch office or through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- How do I block a lost CCB Indonesia ATM card?
- Customers visit the nearest CCB Indonesia Branch Office or through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- Then the Customer if through the nearest CCB Indonesia Branch Office can be done in writing to fill out the Customer Transaction Claim Form or orally (telephone) through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- What should I do if my CCB Indonesia ATM card is swallowed at an ATM ?
- The first thing to do is to report as soon as possible to CCB Indonesia through the nearest CCB Indonesia Branch Office or through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- How do I block a card swallowed at an ATM?
- Customers can visit the nearest CCB Indonesia Branch Office or through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- For block requests due to swallowed cards at ATMs, you can go through the nearest Branch Officer of CCB Indonesia, it can be done in writing by filling out the Customer Transaction Claim Form or verbally (telephone) through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- When can CCB Indonesia ATM card be used again due to lost, damaged, swallowed or blocked ATM card?
- The Customer can use it again after receiving a replacement card (caused by lost, damaged, swallowed, or other blocked) and the Customer also immediately changes the PIN.
- What should I do if I forgot my CCB Indonesia ATM PIN?
- Customers can visit the nearest CCB Indonesia Branch Office or through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292.
- If the Customer is unable to remember or forgot the previous PIN number, he can apply for a (new) mailer pin using the same form.
- What should I do if my CCB Indonesia ATM card is blocked due to PIN error three times in a row?
- Customers are required to go to the officer at the nearest CCB Indonesia branch (for the pin reset process, customers cannot contact the e-Channel Operation Help Desk) by filling out and signing the Customer Transaction Claim Form to reset the PIN. If the Customer is unable to remember or forgot the previous PIN number, Customer can simultaneously apply for a (new) mailer pin using the same form.
- Where can Customers make complaints related to CCB Indonesia ATM card problems?
- Customers can file complaints either to the nearest branch of CCB Indonesia or through Help Desk e – Channel Operation (021) 566 3809 / (021) 566 8292 for CCB Indonesia ATM card problems.
- What are the types of failed ATM transactions that can be claimed by CCB Indonesia ATM cardholder customers?
- Cash withdrawals by customers at Bank CCB Indonesia ATM machines and at other Bank ATM machines, but the money does not come out while the customer's balance is debited.
- Transfer to another Bank account (debit transfer), but the funds are not credited to the destination account at the other Bank, while the customer's balance is debited, where the settlement of this condition is usually never refunded but directly forwarded to the correct destination account.
- Transfer between CCB Indonesia Account fails with the condition that the account is debited, while the destination account is not credited.
- Failed payments and purchases, but the balance on the account was debited.
- How long is the deadline for submitting a claim by a Customer holding an ATM CCB Indonesia related to the transaction?
- The maximum time limit for transactions that can be claimed by CCB Indonesia ATM cardholder Customers is 90 (ninety) working days from the date of the transaction made by the Customer.
- What are the ways that can be done to close CCB Indonesia ATM card?
- Customers can close the ATM card based on a written request.
- The application for ATM card closure is submitted through the nearest CCB Indonesia branch of the relevant Customer's account manager.